What Does it Take to Get an A+ BBB rating for an Apartment Loan Business?

August 19, 2014

It takes putting the customer in your mind’s eye as the most important part of your business. Yes, the customer comes first when it comes to running a multifamily loan business and commercial loan business.

Our attitude needs to be, “How can it be any other way?” Either you are for the customer or you are not, because if you are compromising your customer service, you are not very much for the customer. At ApartmentLoanStore.com, a division of Business Loan Store, we are very proud of our A+ Better Business Bureau rating.

One thing we do to show great customer service is that we will work hard to do our best to make sure the loan will close before we take the customer deposit. We run the loan information meticulously before the underwriting department to make sure they are very happy with the loan. This is why we have a very high closing rate upon application acceptance.

We also go the extra mile by being available at times on weekends and evenings, as well as being very good about returning phone calls promptly. And most importantly, we work to get you competitive rates and terms.

Call or email me if you have questions concerning this article, apartment loans or other types of commercial loans. You can reach me at 214-695-7310 and info@apartmentloanstore.com

To discover more about our loan products and rates, see our Loan Programs page.

Bruce Painter, Director of Marketing, Business Loan Store