April 17, 2014
How important is customer service for apartment loans? Customer service is the heart of everything to do with multifamily financing, as well as any other type of commercial loan.
In selecting a loan company, you need to make sure that the multifamily lender is exemplary in customer service. Why? Because, for example, if a multifamily lender delays returning your calls for many days, you could lose the opportunity to purchase the property. Or what if a loan source delays loan processing for weeks, and interest rates rise substantially? This could make a... more